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Refund Policy

At SD Strategy Lab, we aim to provide exceptional consulting, strategy, and business support services. Because our work involves time, expertise, and personalized deliverables, our refund rules follow clear and fair guidelines.

1. General Policy

All refunds are handled in accordance with this policy.
By purchasing any service or product from SD Strategy Lab, you agree to these terms.

2. Consulting Sessions, Workshops & Strategy Calls

Due to the nature of professional consulting:

Non-refundable after completion

Once a session, consultation, meeting, or workshop has taken place, it is non-refundable under all circumstances.

Before the scheduled session

  • Cancellations made 48 hours before the appointment: 100% refund.

  • Cancellations made less than 48 hours before: no refund.

  • “No-show” (you do not attend): no refund.

Rescheduling

You may reschedule your appointment once, up to 24 hours before the session, at no extra charge.

3. Digital Products (Templates, PDFs, Guides, Downloads)

Digital items delivered via email or download link are:

Non-refundable

Once the file is delivered, opened, or accessed, no refunds are provided.

If you experience technical issues with the file, you will receive a replacement file at no cost.

4. Strategy Documents, Audits & Done-For-You Work

These services include but are not limited to:

  • Website audits

  • Digital presence audits

  • Marketing plans

  • Pricing strategies

  • Business models

  • Operational frameworks

  • Strategic reports

These services are non-refundable once:

  • Work has begun, or

  • The first draft/outline has been delivered.

Because these are personalized and require significant expertise, time, and preparation, refunds cannot be issued after work has started.

5. Custom Packages & Retainer Agreements

For multi-session packages or monthly retainers:

  • Upfront payments for packages are non-refundable once the first session or deliverable is provided.

  • Retainer fees already paid for the current month are non-refundable, even if you decide to stop the collaboration.

  • Unused sessions in a package may be rescheduled but not refunded.

6. Duplicate Payments or Billing Errors

If a billing error or duplicate payment occurs:

✔ 100% refund will be issued immediately.
✔ Refund will be processed back to the original payment method.

7. Technical Issues

If a technical issue (e.g., failed file delivery, broken link, payment error) prevents you from accessing your purchase, SD Strategy Lab will:

  • Provide a corrected file

  • Re-send the product

  • Or offer credit towards another service (if needed)

Refunds are not provided for technical issues that can be solved.

8. Dissatisfaction With Results

Our services are based on professional expertise, but results depend on:

  • Your implementation

  • Market conditions

  • Business decisions

  • External factors

Therefore, we do not offer refunds based solely on dissatisfaction with business outcomes, performance, or results.

9. How to Request a Refund

To request a refund (if you meet the eligibility rules above), email:

📩 dermitzakistephania@gmail.com

Provide:

  • Your full name

  • Date of purchase

  • Service/product name

  • Reason for your request

We aim to respond within 3 business days.

10. Changes to This Policy

SD Strategy Lab may update this Refund Policy periodically.
The latest version will always be available on this page.

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